Connection Card Pro Help & Documentation

Last Updated: Jul 11, 2024 5:27 PM

To Send a Text Message

The Texting feature is an ADD-ON. You will need to have this add-on as part of your plan to use the texting features.

Connection Card Pro’s text limits are based on the number of OUTGOING messages only! Your incoming messages are unlimited and do not count toward your limit. We only charge for outgoing messages.

Text messaging is a great way to get important information or quick reminders out to a lot of people in a short time. These mass texts will be sent individually to each recipient (not a group chat). In addition to using the text messaging features to send texts to your people, you can set up keywords which anyone can text to your account's number to receive an automated response. Keywords can be setup for Events, Giving, and Custom Forms. Recipients are also able to reply, and you can view those responses and use the number to have a direct conversation with the recipient as well.

When creating an event, a custom form, or setting up a designated giving link, you'll be able to specify a text keyword for that item. When this keyword is texted to your number, a link to the event, form or giving page will be automatically sent to the recipient.

To Send a New Text Message

Prerequisite: You will need to add the Texting feature add-on if you have not added this to your plan yet. Go to your Profile Image top right corner > Billing. Scroll down to the Text Messaging section and use the sliding scale to select how many texts a month you want to add to your plan.

From the menu:
Communications > Text Messaging

Some jurisdictions or carriers require that these keywords be used by all 10 Digit Long Codes and Toll-Free numbers. These keywords are handled by Connection Card Pro and do not require any action on your part. Texting STOP to your number means that individual will no longer receive texts from your number. Texting START will re-enable receiving texts. And texting HELP will reply with instructions on how to START or STOP text messages. Some carriers handle this automatically as well. Due to regulations and carrier rules, these keywords cannot be disabled. The only way to send text messages to an individual who has texted the word "STOP" is for them to text the word "START" to your number.

10DLC Rules
If your organization has been sending text messages using local 10-digit numbers, you may have heard about 10DLC rules (which stands for 10 Digit Long Code). These rules require organizations to register their number with the carriers. Connection Card Pro handles this entire registration process for you and there is no additional work required on your part. Please note that it may take a couple of days for a number to be registered with AT&T and T-Mobile.

If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.
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