Connection Card Pro Help & Documentation

Last Updated: Sep 14, 2023 2:44 PM

Making Changes to Recurring Giving 

Connection Card Pro makes giving easy for your donors through our online giving platform, with several ways to give. Your donors can select from a list of your designations where they would like their donation to go, they have the option to increase their donation to cover the processing fee, give a one-time gift or set up recurring giving. It is easy to change the amount or frequency of their online giving.

Any online donations and payments given through Connection Card Pro are automatically recorded in their profile page under their “giving” tab when you view their profile, and also automatically recorded in your ledgers, saving you time and work!

Donors will go to their Hub Portal to make changes to their Recurring Giving. They can get to their hub portal via your website if you have linked the portal to your website or by an email with the URL or invite. (Use your subdomain shown in Communications > Settings > Organization Profile towards the bottom of the page to add access to your Hub Portal from your website, giving your members and donors quick access to the giving platform to give. Or see our help doc on other ways to invite members to your hub.  

Directions for your Donors in Making any Changes to their Recurring Giving:

To Change Credit Card Payment Details

To Cancel Recurring Giving or Change ACH Information

To Change Recurring Giving Amount or Frequency

You can also see your past giving history and receipts under the giving tab.

If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.
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