Connection Card Pro Help & Documentation

When accepting payments or donations through Connection Card Pro (and using FortisPay as your payments partner), here's what you can expect to see on your bank statements.

Overview

When accepting payments through Connection Card Pro, your organization is set up with a merchant account through FortisPay.

Although we handle everything for you through Connection Card Pro and you will normally not need to be in contact with FortisPay or access any FortisPay portals, you may still see FortisPay mentioned in various places.

Payments Schedule

While exceptions can happen, you can expect the following schedules:

• Credit/Debit Transactions: All amounts from a single day are deposited to your bank account as a lump sum batch for that day usually the following business day (sometimes the 2nd following business day).
• ACH Transactions: Each ACH transaction is deposited individually (not lumped together) usually 2-5 business days after the transaction was initiated.
• Fees: Income received is the entire amount. Fees are not deducted from the deposits you receive. Instead, all fees for the entire month are calculated at the end of the month and are deducted from your bank account at the end of the month.

Exceptions

In some cases, fees for the month may be deducted at the beginning of the following month.

Additionally, in some cases, if the date that fees are deducted is the same date that a deposit is being made, FortisPay will sometimes deduct the total month's fees from that deposit. This can sometimes cause confusion if you are unaware that the month's fees were deducted from the card batch deposit.

Bank Statement Descriptions

The following statement descriptions are common to see on your bank statements from FortisPay for U.S. and Canadian merchants:

Deposits

• MERCHANT BANKCD DEPOSIT ********* (U.S. / Card Batch)
• MERCH BNKCD DEPOSIT (U.S.)
• FORTIS DEPOSIT ********* (U.S. / ACH deposit)
• ELAVON MRCH SVC ********* (Canada / Card Batch)

Fees

• MERCHANT BANKCD DISCOUNT ********* (U.S.)
• MERCH BNKCD NSD (U.S.)
• PAD ELAVON MRCH SVC ********* (Canada)

********* represents your merchant ID which may sometimes be included (or partially included) on the bank statement description.