Member Directory (Personal Hub & Mobile App)

A safe, opt-in directory helps your people connect without exposing private data. This guide explains how the directory works, how to set it up, and how to keep it secure.

Contents

• What the Directory Is (and Where It Lives)
• What Members Can See
• Security by Design
• Setup (Admin)
• Member Experience (What to Tell Your Church)
• Photos: How They Show (and Don’t)
• Admin Tools & Checks
• Recommended Settings & Practices
• FAQ

What the Directory Is (and Where It Lives)

• Where members see it: in the Personal Hub and mobile app (they must be logged in and linked to your church).
• Where admins configure it: Web & App → Hub & App Settings → Member Directory Settings.
• How it displays: by individual (with optional family/household grouping in the hub UI). For how “family” vs “household” affect grouping, see Households/Families and the Member Directory.
• Search: members can search by name and, if shown, by address.
• No export: the member-facing directory can’t be exported.

What Members Can See

• Names: First & last name are always shown for included members.
• Optional (member opt-in):
  • Phone & Email
  • Home/Mailing Address
  • Birthday
  • First names of children (listed on the parent’s entry)

Members choose what to show in Personal Hub → Profile → Directory (checkboxes). Admins cannot opt in on a member’s behalf.

Security by Design

• 18+ only: People under 18 are never included in the directory. (Exception: parents may display the first names of children on the parent’s card.)
• DOB required: To appear, a person must have a birthday on file to confirm they’re 18+.
• Classifications gate access: Only people in included classifications may view the directory and be listed in it.
• Department exclusions: You can exclude entire Departments (e.g., sensitive groups). Members in excluded departments won’t appear—even if their classification is included—except Primary/Secondary Leaders in that department. For information on how to set up a primary or secondary leader in a department, see our help guide here.
• Photos:
  • Photos uploaded by the member in the hub can appear when “Display Profile Photos” is enabled.
  • Photos uploaded by admins are not automatically shown in the directory unless explicitly enabled, so staff can keep internal photos private. (Enable on the Photos tab of a Person's Profile in Admin view)

Setup (Admin)

1. Open settings: Web & App → Hub & App Settings → Member Directory.
2. Enable Member Directory.
3. (Optional) Allow Directory Contact Information.
   • Lets adults opt in to show phone/email, address, birthday, children’s first names.
4. (Optional) Display Profile Photos.
   • Shows member-uploaded photos in the directory; no photos of minors.
5. Include Classifications.
   • Check the classifications that should see and be listed in the directory (e.g., Member, Regular Attender, Supporter).
6. Exclude Departments (recommended for privacy-sensitive teams).
   • Anyone in checked departments is excluded (leaders are the exception).
7. Save.
8. Communicate to members how to opt in and choose what shows (see “Member Experience” below).

Permission required: Basic Administration → Modify (to change these settings).

Member Experience (What to Tell Your Church)

Where to opt in: Personal Hub → Profile (top-right) → Directory

Members can toggle:

• Phone & Email
• Home/Mailing Address
• Birthday
• First Names of Children

How to be included:

• Be in a classification your church includes for the directory, and
• Be age 18+ (DOB on file), and
• Not be in an excluded department.

Photos: How They Show (and Don’t)

• If “Display Profile Photos” is on, adults’ hub-uploaded photos can appear.
• Minors’ photos never display in the directory.
• Admin-uploaded photos are internal by default; an admin must explicitly enable use in the directory if desired.

Admin Tools & Checks

• Preview the directory as an admin by opening your Personal Hub → Directory.
• See an individual’s directory status on their admin profile (shows whether they’re included and what they’ve opted to show). It also reminds you: only the member can change their opt-in items.

Troubleshooting checklist (why someone isn’t appearing):

• Not logged in / not linked to your church
• Under 18 or no birthday on file
• Their classification isn’t included
• They belong to an excluded department
• Directory is disabled organization-wide

Recommended Settings & Practices

• Start narrow; widen later. Begin with adult-only classifications (e.g., Member, Regular Attender) and enable contact info opt-in.
• Exclude sensitive departments. Protect vulnerable groups by default.
• Require birthdays during onboarding. It’s necessary to determine 18+ status.
• Announce the directory launch with a how-to: where to opt in, what’s visible, and how to update contact info.
• Use clear language: “Only logged-in church members in selected classifications can view the directory. Your contact details are shown only if you choose to share them.”

FAQ

Can admins force a member’s contact info to appear?
No. Admins can include people via settings (names only), but members must opt in for phone/email/address/birthday/children’s names.

Can we export the directory?
No export from the member-facing directory. Admins can always export directory and contact information through a number of admin options. 

Why can’t I find a person by name?
Check their classification, DOB (18+), and department exclusions. Also ensure they’re linked and logged in.

How are families displayed?
The hub can display by family/household. For the logic and best practices, see Households/Families and the Member Directory.