Your mobile number is used to verify that you're a real person. Your mobile number can only be used to verify a limited number of accounts. When the same mobile number is used repeatedly for multiple accounts, this tells our system that something isn't right. Perhaps you're using our free texting trial to enter into a Snickers contest! Regardless, we want to make sure that our texting services are only used the way they were intended to be used - for keeping your ministry connected.
Click on the Get a Number button.
Enter your area code and click Search Available Numbers. You can search any area code to see what is available.
Select one of the available numbers by clicking Select. Once selected, changing a number will require contacting Customer Support.
The number will be assigned to your account and you'll be able to begin using it.
Text messaging is a great way to get important information or quick reminders out to a lot of people in a short time period. In addition to using the text messaging features to send texts to your people, you can setup keywords which anyone can text to your account's number in order to receive an automated response. Keywords can be setup for Events, Giving, and Custom Forms.
When creating an event, a custom form, or setting up a designated giving link, you'll be able to specify a text keyword for that item. When this keyword is texted to your number, a link to the event, form or giving page will be automatically sent to the recipient.
HELP, START, STOP
Some jurisdictions or carriers require that these keywords be used by all 10 Digit Long Codes and Toll Free numbers. These keywords are handled by Connection Card Pro and do not require any action on your part. Texting STOP to your number means that individual will no longer receive texts from your number. Texting START will re-enable receiving texts. And texting HELP will reply with instructions on how to START or STOP text messages. Some carriers handle this automatically as well. Due to regulations and carrier rules, these keywords cannot be disabled. The only way to send text messages to an individual who has texted the word "STOP" is for them to text the word "START" to your number.
If your organization has been sending text messages using local 10-digit numbers, you may have heard about 10DLC rules (which stands for 10 Digit Long Code). These rules require organizations to register their number with the carriers. Connection Card Pro handles this entire registration process for you and there is no additional work required on your part. Please note that it may take a couple of days for a number to be registered with AT&T and T-Mobile.
If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.