Connection Card Pro Help & Documentation

Last Updated: Sep 5, 2023 3:45 PM

Troubleshooting Dymo Printer

Here are a few things to check when setting up the Dymo Printers.

1) Please make sure that you've installed Dymo Connect (not just the drivers, but their Dymo Connect software) and did a "Complete" installation. This will include the necessary Dymo Connect Web Services. You can find their software here or at Choose the first option "The latest software & drivers for all LabelWriters" and then choose Mac or PC. You may need to reboot your computer after installing.

2) Once installed, please make sure that the Dymo Connect Web Services are running. Or launch the Dymo Connect Web Services.

3) In Connection Card Pro - You can test to make sure that the printer is properly installed by going to Kiosk > Printers and Labels. Scroll down and click on the "Test Printer" button. If Dymo Connect Web Services are not running, you will receive an error message when trying to print the test label.

4) When setting up the check-in kiosk (Check-in Settings for either Kiosk or Service Counter), please be sure to select an option for "Name Tags / Pick-up Slips" in the Check-in Settings. Then, also in the Check-in Settings, you will need to select a "Name Tag Template" as well as a "Printer". Those options won't appear until an option has been selected for "Name Tags / Pick-up Slips".

5) If you are performing check-in on a device that is not physically connected to the label printer, please make sure that you are running the Connection Card Pro Label Print Server on the computer which the label printer is connected to. This may require logging in and will enable any other device to print to that label printer.

If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.
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