Connection Card Pro Help & Documentation

Online Giving through the HUB

Connection Card Pro makes giving easy for your donors through our online giving platform, with several ways to give. Giving is easy from their personal HUB! Your donors can give a one-time gift or set up recurring giving with the date they would like the recurring giving to start, select from your list of designations where they would like their donation to go. They can also select if they would like to increase their donation to cover the processing fee, helping your organization! They have the option to give through ACH (in the U.S. only) or credit card.

Any donations given online through the HUB will be automatically recorded in their profile page under their “Giving” tab, and automatically recorded in your ledgers, making less work for you!

Giving in their Personal Hub

• Once logged in, donors click on "Giving" from the left menu.
• On this page they can select "Give Now" to donate, where they will be given the option to set up recurring giving along with the option to pay processing fees, and can choose among your giving designations.
• Fill out their contact information and credit or bank info. 

See our help docs on Setting up your Personal Hub Settings or go to Web & App > Hub & App Settings > Personal Hub Settings.

Use your subdomain shown in Communications > Settings > Organization Profile > Basic Profile Information.  Scroll towards the bottom of the page for your subdomain and paste this link to add access to your Hub Portal from your website, giving your members and donors quick access from your website to the giving platform.

You can also integrate our secure donation widgets directly onto your website in minutes with only minimal knowledge of HTML!

How to Change Recurring Giving Amount or Frequency

Directions for your Donors:

• Log into your personal hub or Create a log in if this is your first time.

• Click on "Giving" from the left menu.

• Click on “Edit/Details" for your last recurring donation.

• Click "Edit Payment Details" or "Edit Amount or Schedule" to make changes to the amount or frequency and click “Update Gift”.

You can also see your past giving history and receipts on the giving page.

Individual giving and Recurring giving can also be done or set up through your giving link or the app. The Hub is where you can make changes to your recurring giving and see your receipts from past giving.

Viewing their Giving Confirmations in the Hub:

Donors can view their confirmation receipts by clicking on "Giving" from left menu, “View Past Giving”, click on the Down Arrow for a date and click “View Confirmation”; or from your Recurring Giving records click on “Edit/Details” and “View Confirmation”