Connection Card Pro Help & Documentation

Last Updated: May 16, 2023 4:40 PM

How do I Order a Background Check?

Our Background Checks offer many options/packages for what type of background check you would like to run on staff, volunteers, etc.

Background Checks are a great way to protect yourself and your organization when hiring staff or when you have volunteers that will be working closely with children or even adults.

Background Checks are ordered directly from the person’s profile page.  

To start your Background Check Process:

From the menu:
People > View People

NOTE: Orders cannot be changed once submitted, all information must be accurate, and you must have the consent of the candidate to perform this background check.

If you chose the Interactive option, the candidate will receive an email with the link to submit their information.

Once sent, you will not receive a confirmation, but you can always check the status by viewing that person’s profile page who it was ordered for. If it says Pending, then you know the background service has received it.

It may take up to a couple of business days for it to be completed. You will receive a notification once it is completed

Where to Check Status of Background Checks:

From the menu:
People > View People

If you still have questions or require additional help, please contact our support team by clicking on the Help button > Contact Support.
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